Innovate to defend sovereignty & freedom
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Be exemplary in the face of cyber threats
Objectives:
Raise awareness across our entire ecosystem about cyber threats, the importance of high-security, open, and sovereign technologies, as well as the evolution of the European regulatory framework, notably by expanding our presence in Europe.
ACTIONS:
Participate in or organize conferences, roundtables, and training/information sessions, either online or on-site, for our stakeholders.
Using:
Three human resources dedicated to
SPAC Alliance.
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Number of information sessions, training sessions, and roundtables conducted remotely or in-person with the SPAC Alliance ecosystem and number of publications or mentions in the press.
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Number of in-person meetings
32 FR / 31 EU - TOTAL = 63
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Presentations via video calls
74 FR / 24 EU - TOTAL= 98
-
Presence at trade shows/events
25 FR / 14 EU - TOTAL = 39
-
Press/publications
5 FR / 0 EU
61 members
(including STid)
distributed as follows:
42 FR / 19 EU (68% FR / 32% EU).
SPAC ALLIANCE
Number of members by geographic area
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Maintain responsible relationships with our clients.
Objectives:
Maintain closeness and satisfaction with our clients.
ACTIONS:
Reduce the response & resolution time
for customer support tickets ...
Using:
Provide the necessary human and material resources.
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Ensuring Close Relationships and Customer Satisfaction
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Average Handling Time (AHT)
1.08 hours
-
Average Resolution Time (ART):
8.01 hours
-
Return Rate on Satisfaction Surveys:
11%
-
Customer Satisfaction (CSAT):
4.6
-
Net Promoter Score Support (NPS):
9.0
-
First Contact Resolution (FCR):
65%
15 news posts on the intranet
992 views
66 views on average per post
+34 LinkedIn posts
dont
7
employee portraits
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Promote our CSR initiative within and outside the organization
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Adopt a responsible approach in our value chain.
Objectives:
Be certified or accredited so that our work is recognized and visible.
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